Whom do I contact if I need assistance?

You have a few options.

You can fax, write, email, or call us with your questions.

Call Justin De Zylva on +61 404 009 100 preferable between the hours of Monday - Friday, 8am to 6pm (+9:30 GMT time).

After hours you can leave us a message on my phone and I will return your call.

You can E-Mail us at sales@genairsolutions.com

You can fax us at +61 8 8941 0195

Our mailing address is:

Genair P/L

24 Douglas St             Parap

NT 0820 AUSTRALIA

What types of products does genairsolutions.com sell and what is the warranty on these items?

We only sell NEW items in our online stores with full manufacturer's warranties as stated on our policy page.

How safe is my information when I place an order online?

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. You can read our privacy policy to be assured that we will not give away, trade or sell any of your contact or secured order information.

What are my options for placing an order?

You can place a secure order online yourself. We accept Visa, Mastercard, Discover and American Express credit cards. We do accept cheques from recognized non-profit organizations.

You can call me on Justin on +61 404 009 100 preferable between the hours of Monday - Friday, 8am to 6pm (+9:30 GMT time) and I will be happy to take your order.

What is Genair P/L Return Policy?

Please see our Policy page

What are Genair P/L shipping charges/methods?

All shipping cost to countries listed in our accounts page is a selectable option with shipping charges indicated.

Will I have to pay sales tax on my order?

No!

How will I know when my items have been shipped?

All items ordered through our online stores will take up to 10days to arrive at your door.

If you want to know the current statuses of your order please feel free to email us at

 sales@genairsolutions.com

 State your name and the date you placed an order with us and I will return your email.

How do I cancel or change my order?

If the item has been successfully ordered you will have to refer to our return policy listed in the Policy Page.

How will I know if an item I ordered is out of stock or on backorder?

We make every effort to get your order to you as soon as possible. In-stock items are generally shipped within 10 days to any country. If there is a problem with your order or we discover the item is backordered, you will receive an email stating more details.

How long has Genair Pty Ltd been in business for?

GEN AIR P/L is a local engineering business based in Darwin Australia specializing in System Design & Construction of air conditioning systems, air purifier systems, contaminant exhausts systems & kitchen exhaust hoods systems. Our business has been established for over 10 years comprising of experienced chartered professional mechanical engineers.